The Division of Community Services are looking for a highly motivated individual to provide comprehensive business and administrative support to the Care Group Management Team ensuring effective performance monitoring, service development and operational delivery. The successful candidate will have experience of preparing high-quality reports, dashboards and presentations along with the ability to extract and analyse data from a variety of sources. Good communication and organisational skills are essential in order to arrange and participate in meetings and liaise with clinicians and stakeholders.PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main duties of the job
* To support the Care Group Management Team by inputting and extracting data from a number of sources in the development of dashboards, reports and governance updates
* To ensure the Care Group Management Team are fully prepared for meetings with supporting paperwork and data
* To manage the development and implementation of neighbourhood teams / community clinics including setting up appointment systems for patients / service users
* Support business development and project management relating to transformation and service redesign
* Develop partnerships with internal and external stakeholders
* Ensure robust escalation processes are in place to assist with the delivery/sustainability of performance targets/standards within areas of responsibility and ensure that teams are aware of their responsibilities in relation to adhering to such processes.
* Provide professional/developmental support to administrative staff across the Care Group
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Job responsibilities
The role of this position is to support the Care Group Management team in the delivery and monitoring of operational peformance ensuring adherence to local and national targets. In addition, you will be required to ensure that processes within the care group pathways and quality indicators are being met. This will involve working with various levels of personnel in order to ensure that deadlines are met. The Support Officer will be required to liaise with senior clinicians to ensure continuity of service and implementation of agreed local, trust wide and national protocols and procedures.
The postholder will also be required to ensure that robust escalation processes are in place to assist with the delivery/sustainability of performance targets/standards within areas of responsibility and ensure that teams are aware of their responsibilities in relation to adhering to such processes.
Person Specification
Qualifications
* Degree level qualification in relevant subject or equivalent knowledge skills and experience
* Qualification in IT packages, ECDL or equivalent
Skills and Aptitudes
* Ability to work using own initiative
* Ability to work effectively as part of a team
* Demonstrates motivation
* Effective analytical skills
* Ability to input and extract data
* Ability to produce comprehensive data sets
* Effective interpersonal skills
* Effective written and verbal communication skills
* Experience of supervising / managing staff
* Experience of involvement in service redesign
Knowledge
* Knowledge of NHS Policy
* Knowledge of confidentiality and data protection issues
Experience
* Working knowledge of Microsoft Office applications
* Experience of working within multi-professional teams
* Experience of data analysis
* Previous experience in an NHS / Primary Care / Local Authority role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£31,049 to £37,796 a yearper anum pro rata
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