Summary
The Supplier Readiness Professional will deliver high-quality, specialized support services to suppliers by resolving complex issues, managing proactive service workflows, assisting with country-specific safety manual reviews, and ensuring compliance with internal standards and external requirements.
This position requires fluency in both Polish and English.
If within a commutable distance to our office in Maidenhead, this role would require a hybrid schedule (Tuesday–Thursday in office; Monday and Friday work from home). Those outside of commutable distance, but still residing within England, may be considered on a remote basis.
This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training (Monday–Friday, 9:00 am–6:00 pm Mountain Time / 4:00 pm–1:00 am London Time).
Essential Duties and Responsibilities
* Serve as a subject matter expert across Avetta platforms including, but not limited to, Connect and Salesforce.
* Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding with a focus on accuracy and timeliness.
* Collaborate with internal teams (e.g., Supplier Services, Risk, Billing, QHSE) to streamline processes and resolve cross-functional issues.
* Maintain up-to-date knowledge of platform changes, service offerings, audits, and compliance requirements.
* Support onboarding and training of new RTW reps, including mentoring and shadowing.
* Participate in special projects, including process improvement initiatives and pilot programs.
* Collaborate with third parties (e.g., insurance agents or audit professionals) to collect and verify supplier compliance data.
* Participate in proactive compliance-focused campaigns and new client onboarding initiatives.
* Track and meet performance metrics including CSAT scores, service levels, quality, and campaign-specific KPIs.
* Contribute to company initiatives by participating in projects and tasks that enhance customer service excellence.
* Demonstrate reliable and predictable attendance.
Ideal Qualifications
* Fluency in Polish and English is required.
* 3–5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment.
* Demonstrated expertise in customer support and document review workflows.
* Completion of skill-based routing certifications and microlearning modules (e.g., Case Management, Country Specific Audits, Supplier Engagement) through onboarding and training programs.
* Strong communication skills and ability to manage multiple priorities independently.
* Experience mentoring or training peers is a plus.
* Reliable and predictable attendance.
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