Technical Team Manager
£40000-48000 GBP
Onsite WORKING
Location: United Kingdom (Greater London - Bracknell) Type: Permanent
Technical Team Manager - IT Service & Infrastructure
Bracknell (Onsite)
£40,000 - £48,000 + Bonus
Security Clearance: Must be eligible for UK SC Clearance
A trusted technology and services organisation is seeking a Technical Team Manager to lead a multi-tiered IT support team covering 1st, 2nd, and 3rd Line support. This is a great opportunity to blend hands-on technical support with people management-delivering high-quality service across government and enterprise environments.
You'll be responsible for the day-to-day running of the service desk, coaching junior staff, driving process improvements, and maintaining performance across ITSM operations. This role is ideal for someone with a solid infrastructure background looking to take the next step in leadership, with ongoing support for professional development and upskilling.
What you'll be doing:
* Overseeing daily operations across 1st to 3rd Line support
* Managing SLAs, KPIs, and reporting to ensure service quality
* Leading change, patch, and release management activities
* Designing ITSM workflows and process documentation
* Supporting escalations and liaising with internal/external stakeholders
* Mentoring junior team members and participating in recruitment
What we're looking for:
* Strong IT support background with team leadership experience
* Knowledge of:
o Microsoft Server 2019, Windows 10
o VMWare / Horizon
o Active Directory, Exchange
o Cisco / Juniper devices
o ITIL processes and service desk tools
* Desirable: SharePoint, Linux, MDM (Avanti), Trellix/Trend, SQL, SCOM
Please note: Due to the nature of the work, candidates must be eligible for UK Security Clearance, which typically requires at least 5 years of continuous UK residency.
Package:
* £40,000 - £48,000 base
* Bonus scheme
* 26 days annual leave + public holidays
* Double-matched pension (up to 10%)
* Life assurance and flexible benefits package
To hear more about the Technical Team Manager opportunity, get in touch with Connor Smyth at Anson McCade on 020 77806706.
Reference: AMC/CSM/FTM
Postcode: RG12 0AB
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