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I am currently looking for a Parts Advisor for an office-based role in the Farnham area.
Location: Farnham area
Salary: £24k-£25k Basic plus OTE up to £28k
Hours: 42.5 Per week
Outline of the Role
To work alongside a successful team within a busy Parts Department.
You will be responsible for achieving daily individual sales and profit targets through effective use of resources and proactively maintaining and developing depot sales and profitability by value-added selling and enhancing customer relationships.
Must be able to drive in order to deliver parts and attachments to customers if the Van Sales Driver is not available.
Key Responsibilities
* Answer all incoming internal and external telephone calls and take ownership of those calls.
* Promptly deal with customer orders received over the trade counter, via post, telephone, or sales staff.
* Deal with online inquiries and orders.
* Suggest appropriate product alternatives if applicable and take advantage of all add-on selling opportunities to maximize sales and profit while maintaining high customer satisfaction and confidence.
* Be proactive in cultivating and achieving additional telephone sales, especially during quiet periods.
* Nurture customer business covering all product ranges to achieve individual and depot profit targets, and participate in marketing and promotional offers.
* Adhere to company policy on cash, cheque, and credit card transactions.
* Follow credit control procedures.
* Complete all administration accurately and on time.
* Order and store parts, monitor stock levels.
* Familiarize with parts' appearance and purpose using catalogues and price lists.
* Keep price lists up to date.
* Ensure all parts taken from stock are invoiced before removal, maintaining stock accuracy.
* Operate a forklift truck safely.
* Be prepared to train as a First Aider.
* Follow all health and safety policies.
* Meet and exceed customer expectations while maintaining profitability.
* Contribute to team success through good communication.
* Maintain high standards of cleanliness and house-keeping.
Skills
* Minimum 2 years of Parts Advisor experience.
* Technical competencies of a Parts person.
* Ability to work under pressure with multiple demands.
* Qualified to drive a forklift truck.
* Good interpersonal skills.
* Computer literate with basic knowledge of Microsoft Word and Excel.
* Honest, self-motivated, team player, customer-focused.
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