Overview
We are looking for an experienced and proactive manager at Delhi Sgt's mess, Tidworth SP9 7AB to lead day-to-day operations in our hospitality and facilities business area. You will oversee service delivery, manage budgets, and build strong relationships with clients and teams to ensure we meet the highest standards of quality and compliance.
What you’ll do
* Function Management – Plan and manage functions including menus and costings with the catering team. Ensure service standards and requirements are consistently achieved and improved.
* Risk & Compliance – Take full responsibility for company risk, cash, and stock management. Ensure all governance and reporting processes are followed and discrepancies are prevented.
* Financial Management – Deliver financial performance in line with budgets. Track KPIs, control costs, and drive improvements to meet financial targets.
* Client & Team Relationships – Build and maintain strong client and customer relationships. Understand client needs, manage expectations, and create a positive, collaborative culture.
* Operational Management – Oversee day-to-day operations, ensuring compliance with legal, regulatory and company standards, including health and safety. Drive continuous improvement.
* Service Excellence – Champion quality, brand integrity, and customer satisfaction. Lead your team to meet recognised standards and ensure services meet client needs within budget.
What you’ll bring
* Proven experience in a similar management role within the service industry.
* Strong numerical and communication skills (written and verbal).
* Knowledge of health & safety and food safety management.
* Ability to work independently and as part of a team.
* Proficient in MS Office (Word, Excel, Outlook).
* Background in hospitality, including stock management, cash control and customer service.
* Attention to detail, problem-solving ability, and a track record of maintaining high standards.
* Desirable: IOSH and CIEH qualifications (or equivalent).
* Experience managing client relationships and leading teams.
* Previous experience in a military environment.
What we offer
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
* Mental health & wellbeing support
* Employee Assistance Programme for personal, legal, and financial advice
* 24/7 virtual GP & lifestyle rewards
* Discounts for you & family
* Financial tools & retirement plan
* Cycle to Work & Paid volunteering day
If you are a dynamic leader with a passion for service excellence and strong operational skills, we’d love to hear from you. Apply now to join our team and make a difference!
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