The Role
We are seeking a highly motivated and experienced Shift Manager to join our team in Rugby. This role operates a 4 on, 4 off shift rotation, 12 hours per day, 6am to 6pm. As the Shift Manager, you will oversee day‑to‑day operations of our warehousing and logistics facility, focusing on pallet storage and solutions. You will lead a dedicated team, ensuring the highest standards of efficiency, safety, and customer satisfaction.
Key Accountabilities
* Supervise the team to provide timely, quality service and total customer satisfaction. Support the Operations Manager to maintain all business standards, health and safety, and personnel issues within the team.
* Ensure prompt and accurate completion of all service requests by customers.
* Ensure completion of all records and forms with respect to receiving and/or releasing customer records/media, and ensure that all workflow procedures and processes are followed by direct reports.
* Research and resolve service issues and implement solutions.
* Ensure that excellent communication of our goals and strategies is a characteristic of daily life in order to drive the performance of the business.
* Accurately process financial and employee data.
* Investigate and problem‑solve questionable data/reporting. Assist the Operations Manager with recruitment of suitable high‑calibre, customer service focused staff.
* Complete staff attendance records and keep overtime down, manage poor attendance quickly. Coach, train and guide direct reports to deliver high levels of quality service to customers.
* Supervise workloads, conduct yearly staff appraisals, contribute to setting team targets for the bonus plan for the site/region, and discipline poor conduct where necessary.
* Ensure that the desired standards of consistency, fairness and honesty are adhered to in all personnel situations, and develop the appropriate Iron Mountain culture.
* Ensure that standard policies and procedures are rolled out to the business unit in a timely manner.
* Co‑ordinate staff training and ensure subordinates are fully trained and following procedures and process. Support the Operations Manager to ensure facilities are maintained to the standards required for customer satisfaction and employee health and safety.
* Ensure computer systems are used properly within the team/site, using KPIs to analyse service delivery performance, identify and implement improvements.
* Through the available tools/materials, ensure all staff within remit receive sufficient and ongoing training on key operating systems.
* Assist with system conversions and ongoing developments to ensure a timely and efficient implementation which is not disruptive to client service but enhances our go‑forward offering.
Skills & Experience
* Experience of working at Manager/Supervisor level in Warehouse/3PL/Logistics industry.
* Ability to build and develop successful long‑term relationships with customers, direct reports, commercial teams and departments within Iron Mountain. Strong people‑management skills, with the ability to focus and guide others in accomplishing work objectives, using flexible interpersonal style.
* Ability to work with minimum supervision and within a multi‑cultural environment and with all levels of the organisation.
* Project management skills and experience. Demonstrated problem‑solving skills and experience.
* Excellent verbal and written communication skills.
* Creates and communicates a compelling vision. Puts customer first. Inspires others to achieve. Demonstrates a passion for success. Sufficient proven experience as a team leader, in an operational service delivery role, preferably within Iron Mountain or from the records management industry or logistics background.
What's in it for you?
* Consistent Schedule: 4 on 4 off, 6AM to 6PM shift.
* Competitive Salary + Annual Bonus: Rewarding your expertise and dedication.
* Generous Leave: 23.5 days annual leave, increasing with length of service.
* Your Well‑being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.
* Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.
* Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.
Category: Operations Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, colour, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, click here. Requisition: J0093586
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