Service Delivery Manager Hours: Monday to Friday, 08:00 – 17:00 Location: Wakefield, West Yorkshire, WF2 £30,000 - £35,000 & bonus This is not just a job — it's a mission-critical role in a 24/7 service-based business where failure is not an option. Clients are demanding, and we share their pain. Every call is an opportunity to deliver excellence — not an inconvenience, but the reason we exist. We are recruiting an experienced, commercially aware Coordinator who thrives in a reactive, high-pressure environment and is ready to lead from the front. There will be three areas you will be responsible for managing, Pre-planned maintenance (PPM), Reactive and Installations. Job Responsibilities: Manage a team of 3 in service delivery. Coordinate and manage 5 mobile engineers across the North Central region Schedule urgent and planned works, ensuring no delays, no excuses Be the first point of contact for clients — professional, positive, and proactive Manage strict deadlines, tight budgets, and high expectations Work closely with purchasing and sales teams — we are one team, one goal Ensure site surveys, quotations, and installations are completed on time Handle credit checks, supplier coordination, and subcontractor management Constantly reschedule resources to meet shifting priorities Deliver smooth project execution from start to finish Service Repair Coordination : Reactive scheduling, urgent client support, engineer dispatch PPM Coordination : Planned maintenance, quoting, supplier liaison, profitability tracking Client Communication : Clear, confident, and always positive Commercial Awareness : Protecting and enhancing margin on every transaction Experience required: Proven experience in reactive and planned project coordination Experience leading a team Strong organisational skills and commercial acumen A natural instinct for customer care If you do have any further questions, please contact Shannon Clough at Interaction Recruitment Leeds INDLEE