An opportunity has arisen for an Apprentice Receptionist to join the Outpatients Reception Team at the Queen Victoria Hospital (QVH). This is an 18-month fixed-term position (Monday to Friday), based on-site, and includes working towards the completion of an NVQ Level 3 in Business Administration.
To be eligible for this apprenticeship, the successful candidate must have the right to reside in the UK for at least 3 years and permission to stay in the country for the entire duration of the apprenticeship (18 months).
As a member of the QVH Outpatient’s Reception Team, you will often be the first person patients meet when they arrive for their appointment, requiring excellent interpersonal and customer service skills to provide a friendly and courteous service.
Please refer to the job description and person specification for a full breakdown of the role and its requirements.
We look forward to receiving your application.
Your role will involve working in QVH’s Main Outpatients Department and Corneo Plastics Unit, as well as covering our virtual appointment system, Attend Anywhere. Responsibilities include booking follow-up appointments, answering telephone queries, and responding to emails in the team's shared inbox.
The reception areas at QVH are fast-paced, so you will need to work well in a busy environment, prioritize your workload, and be flexible to accommodate ad-hoc requests throughout the day.
Key Responsibilities
1. Provide reception duties for the Outpatient Departments (OPD) and Attend Anywhere Clinic waiting areas on a rota basis.
2. Provide administration and clerical support for Trust services, including non-routine/ad-hoc tasks.
3. Ensure clinics are cashed up in a timely manner and book follow-up appointments as required.
4. Deliver a responsive, sensitive, and courteous approach to all patients and service users in a busy environment.
For more details, please refer to the full job description and person specification.
Rated GOOD overall with outstanding care by the CQC, QVH is a specialist NHS hospital providing reconstructive surgery, burns care, and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (Corneo Plastics), hands, head and neck cancer, skin cancer, reconstructive breast surgery, Maxillofacial surgery, and Prosthetics, offering regional and national services. Our clinical teams also treat common conditions of the eyes, hands, skin, and teeth. Additionally, QVH provides a minor injuries unit, therapies, sleep services, and community-based services. Patients consistently rate QVH among the top hospitals in the country for quality of care.
Our success is driven by our skilled and enthusiastic staff and a culture of partnership. We are committed to training and development, supporting continuing education and learning.
For further details or informal visits, contact:
* Name: Amanda Bobby
* Job Title: Assistant Service Manager
* Email: a.bobby@nhs.net
* Telephone: 01342 414586
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