Part time - 22.5 hours per week. We are looking to recruit a Band 3 Booking Clerk to join our Endoscopy Team at the Great Western Hospital.
Job Responsibilities
The successful candidate will provide a patient‑centred, accurate and efficient booking service for Endoscopy procedures in line with Trust values. The role requires knowledge of the Endoscopy booking system and procedures, with full training and induction provided. Confidence in using judgement to prioritise requests is expected, within trust guidelines, national and regional targets.
* Ensure that all patients requiring appointments are booked appropriately and communicate and negotiate with patients and relatives, on the telephone, in person and in writing, making certain that the procedure is booked with patient agreement.
* Take responsibility for prioritising incoming requests and ensuring that they are booked accurately and according to urgency, thus ensuring maximum utilisation of resources available. This will often involve on‑spot decision making.
* Highlight any capacity and demand issues to the Endoscopy Booking Team Leader.
* Have a full understanding of the examination preparations and ensure the correct information and instructions are given to the patient regarding patient preparation prior to the procedure, and special instructions regarding patient medication in defined patient groups.
Qualifications
Essential
* GCSE English and Maths or equivalent
* NVQ or equivalent in Customer Service or Administration
Desirable
* NVQ or equivalent in Customer Service or Administration
* Previous training in or use of Trust in‑house systems, such as Medway
Experience
Essential
* Working in a customer/patient care environment
* Experience working under pressure or to meet targets/deadlines
* Administration Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service is required to check for any previous convictions.
Visa and Sponsorship
At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role. We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.
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