Salary: £63,000 - 103,000 per year Requirements: Degree in Computer Science, Cybersecurity, IT, or similar Certifications such as CISSP, CISM, CCNP (highly advantageous) 8-10 years in network and security operations At least 5 years in a leadership or management role Proven experience leading both NOC and SOC teams Strong technical knowledge in networking: routing, switching, firewalls, VPNs, load balancers, cloud networks Deep understanding of SOC tools and processes (SIEM, EDR, IDS/IPS) Strategic thinker who aligns technical delivery with business goals Metrics-driven, always looking at KPIs to understand performance and improve services Passionate about building efficient workflows and driving automation Strong grasp of compliance and industry best practice Responsibilities: Lead, support, and grow our NOC & SOC teams Recruit, develop, and mentor high-performing analysts, engineers, and leaders Foster continuous learning through coaching and structured training Inspire your teams, communicate clearly, and bring people together around shared goals Stay calm and confident in high-pressure or crisis scenarios Drive operational excellence Oversee 24/7 monitoring to ensure strong network performance and quick issue resolution Lead security detection, escalation, and response processes to keep threats at bay Own incident and crisis management Build and refine SOC incident response playbooks Lead high-impact escalations with clarity and confidence Shape the future of our NOC & SOC Set goals and align operational strategy with wider business priorities Manage team resources, budgets, and vendor relationships Identify opportunities to streamline processes and drive efficiency through automation Ensure all operations follow regulatory and internal compliance standards Produce clear, meaningful performance metrics (uptime, SLAs, MTTD/MTTR) for senior leadership Oversee the use and optimisation of SIEM, IDS/IPS, EDR, and monitoring technologies Continuously improve workflows so the team can respond faster and smarter Technologies: Cloud Support Network Security More: Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services. We are a technology solutions partner focused on our people, combining their passion, expertise, and dedication to deliver extraordinary results for businesses. We offer a wide range of benefits including 33 days holiday (increasing with service), annual pay reviews, a holiday buy scheme, an all-company bonus scheme, and strong employee development programs. Our proud achievements include a Customer Net Promoter Score of 92 and a Gold Award for Investors in People. We are committed to equal opportunities and welcome all applications. last updated 5 week of 2026