THE PURPOSE OF THE ROLE
As HR and Training Administrator you will provide a professional HR administration service to our clients through Bush & Co's Employment Support Service. The team provides an Employment Support Service to assist our clients with the recruitment and management of their own care teams, and the post holder will be required to undertake administration tasks to support the delivery of the service. This will include the co-ordinating of training and supporting the collation of required evidence in accordance with the Care Quality Commission standards. The post holder will be responsible for ensuring compliance with company policy in relation to Disclosure and Barring Service renewals, maintenance of the policies database and supporting the Recruitment Co-ordinator with recruitment and on-boarding tasks.
The role involves a mix of daily tasks, contributing to the achievement of team goals and meeting customer need.
WHAT YOU WILL BE DOING
1. Data input ensuring accuracy and confidentiality
2. Saving documents to the company database
3. Compilation of HR files and induction documentation
4. Co-ordination of online and face to face training, and management of subsequent renewal training
5. Maintenance and audit of training records
6. Maintenance of policy database including the management of starters and leavers, and updates to reading lists as appropriate
7. Type and sending company template letters and other supporting documentation
8. Update tasks within the company taskflow software
9. Handle all training enquiries in a responsive, customer focussed way, providing a comprehensive first line of information and advice
10. Undertake duties supporting the Employment Support Service function, including booking and sourcing of training courses for support workers both on-line and via third party training providers
11. Liaise with funding agents to secure appropriate funds to meet training requirements
12. Provide administrative support on the development and maintenance of HR information systems ensuring data is recorded accurately and in a timely manner
13. Record all work activity via the time recording function on Matter Centre to ensure accurate monthly billing
14. Liaise with fee payer to ensure adequate funds are available for training needs.
15. Liaise with the Accounts Department to ensure funds are received and costs are cross charged accurately, and within agreed timescales.
16. Ad hoc administrative duties within the job holder’s capability for which they have received adequate training
SKILLS AND EXPERIENCE REQUIRED
17. Computer literacy including knowledge of Microsoft office, in particular Word Excel and Outlook
18. A good level of English spelling and grammar
19. Good telephone manner
20. Effective communication skills
21. Understanding of Data Protection and the measures needed to ensure it is maintained
22. Effective organisation and time management skills
PERSONAL ATTRIBUTES
23. Attention to detail
24. Flexible, proactive and conscientious approach
25. Willingness to learn
26. Ability to take constructive feedback
27. Professional manner and appearance
28. Discretion and confidentiality
29. Reliability and good timekeeping
30. Ability to take ownership and responsibility for own actions
31. Curious to challenge the status quo.
32. Unified in working together for the same goals and vision.
33. Driven to achieve, succeed and progress.
34. Passionate about our customers, our business and personal performance.