Salary: A GBP 24,570 per annum + Benefits
Job Location: St Ives
Permanent
About The Role
We are recruiting for the role of System Administrator based at our St Ives head office.
We are looking for an ambitious individual with excellent attention to detail, strong IT skills, and an excellent telephone manner. Someone who takes pride in all aspects of their work.
What you'll be getting up to
* Administer and manage internal software systems data such as adding users, managing system relationships, maintaining client data, adding property information, and uploading site information.
* Respond to a variety of general queries from clients and users within the service level agreement (SLA).
* Answer calls to the administration support line in a timely manner and within the SLA.
* Regular liaison with clients and service providers to collect data and ensure it is entered onto the system accurately.
* Troubleshoot issues.
* Serve as the first point of contact for new system users.
* Support the contract manager during the mobilisation of a client.
* Provide client reports such as training of suppliers/client users and onboarding of suppliers.
* Follow up with suppliers and clients.
* Carry out administrative and support queries.
What we're looking for
The ideal candidate will demonstrate behaviours that reflect our core values: approachability, optimism, solution focus, active listening, collaboration, innovation, and continuous improvement.
To excel in this role, you need:
* Strong communication skills.
* The ability to multitask and maintain several databases simultaneously.
* Ability to work under pressure and prioritize effectively in a growing organization.
Why join us?
We put people first—whether our customers or colleagues. When you join us, you'll be part of a supportive team that values collaboration, innovation, and professional growth. We provide tools and opportunities to succeed and ensure you feel valued every step of the way.
Our benefits
* Salary: A GBP 24,570 per annum
* Location: Office Based
* Working Pattern: Monday to Friday
* Annual Leave: 25 days plus bank holidays
* Wellbeing: Health cash plan, gym discounts, cycle to work scheme, employee assistance program
* Financial: Salary sacrifice pension scheme, shopping discounts
* Family: Enhanced family leave policies
* Community: Volunteer days, holiday swaps
* Social: Annual conference, social events
* Development: Support for professional memberships, online learning library
Ready to take the next step in your career? Join us.
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