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Hiring across all of the FRP pillars including: Restructuring Advisory, Corporate Finance, Forensic Services, Debt Advisory & Financial Advisory…
Job Summary:
The IT Service Desk Analyst will be responsible for providing technical support and assistance to end-users within the organization. This role requires excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve issues efficiently. The ideal candidate will be customer-focused, proactive, and capable of working in a fast-paced environment.
Key Responsibilities:
* Provide first-line technical support to end-users via phone, email, and remote access.
* Diagnose and resolve hardware, software, and network issues in a timely manner.
* Log and manage all service requests, incidents, and problems using the IT service management tool.
* Escalate complex issues to appropriate IT teams or third-party vendors when necessary.
* Monitor and follow up on outstanding service requests to ensure timely resolution.
* Assist with the installation, configuration, and maintenance of IT equipment and software.
* Maintain accurate and up-to-date documentation of IT processes and procedures.
* Conduct user training sessions and provide guidance on IT best practices.
* Participate in continuous improvement initiatives to enhance IT service delivery.
Skills and Qualifications:
* Proven experience in a similar IT support or service desk role.
* Strong knowledge of Windows operating systems, as well as common software applications.
* Familiarity with IT service management tools (e.g., ServiceNow, Jira, or similar).
* Excellent troubleshooting and problem-solving skills.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Customer-focused with a proactive approach to resolving issues.
Education and Experience:
* Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are advantageous.
* Previous experience in a service desk or technical support role is required.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Professional Services
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