Overview
We are recruiting a Customer Resolution Coordinator to join our team, based in Bedford, MK44 3JZ.
Our Customer Resolution Coordinators are the first point of contact for all customer complaints. They monitor the progress of complaints, including the liaison with internal departments, to ensure that the complaint is resolved efficiently and that we consistently deliver to a high standard.
Responsibilities
* Ensure that complaints are responded to in a timely manner, by thorough monitoring of the internal complaints system
* Investigating customer complaints and liaising with various areas within the business when required, to achieve a resolution for the customer in the agreed timescales
* Ensuring that all data entry and administrative work is carried out accurately and in a timely manner, by keeping the team inbox up to date and logging complaints on our internal system
* Meet the required quality standards of operation through the monitoring of the internal complaints system responses and closures
* Identify opportunities to improve our complaint handling process, to ensure customer satisfaction
* Assist with monthly reporting
Qualifications
* Experience in a customer service environment
* Excellent communication skills
* Professional telephone manner
* Microsoft Office skills
* Strong attention to detail
Benefits
* Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
* Give Back: Receive a paid day to volunteer for a charity of your choice.
* Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
* Your Future: Join our contributory workplace pension scheme for financial security.
* Investment: Purchase shares in our global company at a discounted rate.
* Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
* Life Assurance: Enjoy peace of mind with our life insurance coverage.
* Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities
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