Purpose of the Role The Centre Manager is to ensure the overall smooth running of the centre, including the recruitment and training of all staff whilst maintaining a safe and pleasant environment for our customers through the management of Health & Safety systems and the promotion of best practice throughout all tasks. Key Responsibilities Manage, market and operate the Centre to the very highest of professional standards. Develop strong relationships with all Tenants and, where required, assist at site level with any outstanding debt recovery Maximise retail sales opportunities for Tenants. Adhere to all key performance indicators as set out in the Management Agreement between the owner and Savills. With a key focus on Turnover Sales Data and accurate financial reporting and monitoring of budgets, expenditure and forecasting. Seek to innovate and drive efficiencies within the operation of the asset to reduce expenditure and drive best practice. Align with the owners in the delivery of commercial objectives as specified within the business plan. Demonstrate detailed awareness of ESG guidelines and principles with an ongoing review of new initiatives. Be the 'face' of the Centre within the local community and to develop strong community links. The role will also require providing strategic input. Ensure that the Centre is maintained to an excellent standard and contractors are carrying out their work to an appropriate standard. Ensure that those working on site are carrying out a work in a safe manner. Lead by example. Manage and lead the Management team to achieve the objectives as specified in the Centres business plan. Develop and encourage team building with all Centre Management staff. Develop excellent lines of communication with all Centre Management staff the retailers, contractors and customers and the owner of the Centre. Motivate both individual staff members and the management team as a whole. Motivate the Centre's retailers. Prepare service charge, marketing, and car park budgets (if applicable) in accordance with timescales set out by the client for approval by the client. There will be a requirement for the ongoing fiscal management of the scheme's budgets and a need to be able to assess actual v's budget at different points of the year in order to provide the owners with an ongoing record of the expenditure. Oversee the financial and operational management of the car parks In liaison with the Savills Manager, ordering the necessary maintenance works at the centre, ensuring the budget is adhered to. Spend at least one hour a day talking with the retailers. The Centre Manager is encouraged on a regular basis to "walk" the development prior to opening up in a morning. Authorise and check coding of invoices within agreed timescales. Staff Training and Development In liaison with the Managing Agent, the Centre Manager will be responsible for: The ongoing training and development of all Centre management staff. Implement Training Needs Analysis for each team member on a six- monthly basis. Conduct staff appraisals in accordance with the Savills staff appraisal policy. Mentor staff as deemed necessary and in accordance with the Savills policy. Attend all Management Meetings and any other meeting as requested by the Asset Manager / Landlord. Specific Management Responsibilities Keep Savills/Owner fully informed of all management, marketing, leasing and operational activities. Maximise opportunities to generate additional income. Ensure high levels of customer service are provided at all times. Prepare and submit to the Asset Management Surveyor/Landlord a brief weekly report/update. Maintain accurate records of correspondence, lease information, contractors on site, file notes on all meetings with retailers and any other relevant information that should be maintained to provide a proper audit trail. Ensure that each retailer adheres to their lease and Tenant Rules and Regulations. Be fully conversant with all relevant health and safety legislation. Comply with all H&S Regulations Submit for approval overtime schedules for staff alongside explanations where necessary. Marketing Assist the retained Consultants with the development, implementation and ongoing review of the Marketing Budget. Responsibility for the overall management of the marketing service charge budget. Be fully conversant with the demographics and socioeconomics of the development's trade area. Assist the repositioning of the Marketing Budget in accordance with the change in retail trends. Meet with the retailers on a regular basis to discuss the marketing, promotional and advertising requirements for their business. Stay abreast of market trends by actively networking and keeping up with all industry journals. Operations Implement all operational systems and procedures in accordance with the Standard Savills Operational Procedures and Systems Manual. Maintain the centre to the very highest of standards. Minimise the Liability Risk exposure of the Owner. Maintain all plant and equipment to the very highest of standards. Ensure that all contractors satisfy the insurance requirements as required under the Savills Public Liability Policy. Ensure that all operations and maintenance undertaken at the centre conforms with the workplace health & safety legislative requirements. Ensure that all operations and maintenance undertaken at the development conform with any other relevant legislative requirement applicable to those tasks. Ensure that all operations and maintenance undertaken by the Centre's contractors conforms with the specifications as agreed to between the Centre and the