Midlands-based with UK Travel
£85,000 + Benefits
We are partnering with a dynamic and growing leisure business that delivers exceptional customer experiences across a diverse portfolio of sites. These include large-scale catering operations, events and conference venues, sports facilities, and hotels. As the organisation looks to elevate its operations and expand its national footprint, we are searching for a passionate and commercially astute Operations Director to support this journey.
We are particularly keen to hear from candidates with backgrounds in:
Hotels, conference and events venues, theme parks, stadia, racecourses, or similar guest-facing, operationally complex environments.
Those who also bring experience in health & fitness or wider leisure will be at an advantage.
This role is ideal for someone who thrives in operational detail, brings strong leadership, and has a passion for delivering exceptional customer service across diverse and multi-use venues.
Key Responsibilities:
* Oversee the day-to-day operations across a varied estate including hospitality, sport, and leisure venues
* Drive service excellence and ensure high-quality guest experiences across all sites
* Lead, motivate and support site-level leadership teams to deliver commercial and customer KPIs
* Support new openings, mobilisations and refurbishments from an operational standpoint
* Collaborate closely with the CEO and leadership team on strategy, performance improvement and long-term growth plans
* Maintain strong commercial oversight of all venues, including full P&L responsibility
Profile:
* A minimum of 5 years' experience in operational leadership within hospitality/leisure (e.g. hotels, theme parks, sports venues, etc.)
* Proven success in managing multi-site, guest-facing operations
* Experience with large-scale F&B, events, or accommodation services
* Strong financial acumen with experience overseeing multi-million-pound budgets
* A leader who is both strategic and hands-on, with a genuine passion for people and service
Keen to chat more, drop me your cv Stuart Hills or call 0207 790 2666
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