Job Description
Sales & Account Manager
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About Us:Mainetti UK Ltd is part of a leading global provider of retail packaging solutions and technical services. We design, manufacture and supply garment hangers, packaging and labelling solutions to retail and e-commerce customers worldwide. Our packaging business has grown from zero to £120m turnover in just eight years, driven by innovation, acquisitions and strong customer partnerships.
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About the role:
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We are looking for an experienced Sales & Account Manager to join our fast-growing Packaging team at our state-of-the-art head office in Tweedbank. This is a customer-facing B2B role focused on developing long-term relationships with UK retail clients, identifying new opportunities within existing accounts and coordinating internal teams to deliver high-quality, value-adding packaging solutions.
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What You’ll Be Doing
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• Building and strengthening relationships with existing UK retail customers
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• Acting as the first point of contact for assigned accounts
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• Identifying customer needs, challenges and growth opportunities
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• Promoting new products and sustainable packaging solutions
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• Developing account plans, proposals and ROI-led solutions
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• Coordinating with UK and international teams across sales, design, production and logistics
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• Supporting pricing, quotations, contract renewals and forecasting
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• Monitoring order progress and ensuring excellent service delivery
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• Maintaining accurate CRM records and sales reports
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How Success Is Measured
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• Year-on-year revenue and margin growth within assigned accounts
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• Customer retention, satisfaction and reduced escalations
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• Creation and conversion of qualified sales opportunities
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• Accurate forecasting, timely quotations and CRM data quality
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• Effective collaboration and on-time delivery of customer solutions
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The successful candidate will have the following:
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• Good experience in a professional B2B sales or account management role
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• Proven skills in relationship management, solution selling, negotiation and closing
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• Experience in packaging, retail, sustainability or e-commerce is advantageous but not essential
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• Strong communication skills with the ability to translate technical detail into customer value
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• Organised, proactive and comfortable managing multiple accounts and projects
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• Collaborative, energetic and detail-oriented, with a customer-first mindset
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• Confident working with global teams and different cultures
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Travel & Flexibility
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This is a global role requiring flexibility to travel within the UK and internationally, with occasional out-of-hours working to support different time zones.
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What We Offer:
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• Market-competitive salary with on-target bonus
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• Company car or car allowance
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• Flexible working hours with early finish on Fridays
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• 6 weeks’ holiday
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• Hybrid home/office working after qualifying period
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• Generous contributory pension scheme
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• Company sick pay and death-in-service cover
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• Laptop, mobile phone
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• Learning Platform and annual training allowance
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• Employee Assistance Programme
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• Modern, state-of-the-art office at Tweedside Park, Tweedbank
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If you are a driven, customer-focused sales professional looking to grow your career within a global, sustainability-led organisation, we would love to hear from you.
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Reference: AGS584Vacancy: Sales & Account ManagerLocation: Tweedbank, Scottish Borders (Hybrid working available)Salary: Dependent on qualifications and experienceHours: Full Time
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Smart Hire are advertising on behalf of Mainetti UK Ltd