Overview
We are looking for an experienced Cleaning Account Manager to join a growing residential cleaning and grounds maintenance contract across London, with sites in Reading and Oxford. You\'ll be leading all aspects of cleaning and grounds maintenance on a large multi-site, residential contract. You will have direct Line management responsibility for 1 Supervisor and a team of Cleaners and Grounds staff, demonstrating the energy and drive to take the contracts forward.
Responsibilities
* Maintaining strong client relationships with high levels of satisfaction
* Providing and maintaining the quality-of-service delivery
* Managing, recruiting, and coaching local service teams
* Carrying out ad-hoc and regular activities such as projects, reports, and audits as required by and to support the Operations Manager.
* Be responsible for ensuring Health & Safety procedures and legislation are adhered to
* Looking for opportunities for continuous improvement, cost savings, and account growth.
* Excellent interpersonal communication and people management skills
* Excellent leadership and motivational skills, with the ability to forward plan, work under pressure and influence at a senior level
* Experience with financial forecasting, budgeting, and analysis
* Working knowledge of Health and Safety systems in the cleaning industry
* Strong commercial awareness, financial management, and IT literacy including Powerpoint and Excel
* Two paid volunteering days per year - Give back to a cause that matters to you
* Exclusive perks and discounts - More than 250 deals available
* Ongoing training and development - From apprenticeships to leadership programs
* Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
* Recognition and rewards - Celebrating our shining stars all year round
Commitment to Inclusion
Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
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