Job Role: Scheduling Coordinator Location: Hybrid/Cannock Salary: £25,000 per annum Contract Type: 9 month fixed term contract What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources! Why do we want you? We are looking for an enthusiastic and highly organised Scheduling Coordinator to join our busy and friendly team. You will play a key role in coordinating our training operations, ensuring that our trainers are where they need to be and that our clients receive the excellent service they expect from us. Please note: At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”! You will be responsible for: Coordinating the day-to-day operations of our scheduling department. Scheduling courses, managing trainer diaries, and liaising with clients to ensure they have the best possible experience. Running weekly reports for training statistics. Keeping on top of a busy inbox and ensuring all communications are handled efficiently. Updating and maintaining details on the scheduling system (ScheduleIT). Sharing training dates with the sales and marketing teams. Working closely with the sales team to book clients onto courses. Sending out course confirmations and details to clients. Resolving any scheduling conflicts that arise and continuously seeking ways to streamline processes and improve our service. Carrying out any ad hoc administrative tasks requested by the Scheduling Manager. What’s the Best Thing About This Role? You’ll be at the heart of our operations no two days are the same! You’ll get to collaborate with multiple teams, contribute to client satisfaction, and see the direct impact of your organisational skills on our business success. What’s the Most Challenging Thing About This Role? Managing multiple priorities and balancing the needs of clients, trainers, and internal teams can be challenging. You’ll need to stay calm under pressure, think ahead, and adapt quickly to changes in schedules or client requirements. We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes A natural ability to multitask, with excellent communication and organisational skills. The ability to look into the logistics of setting up training sessions, including travel and accommodation details for clients and trainers. Experience of working with Microsoft Teams, Outlook, and SharePoint. Experience in a coordination or scheduling role. The ability to work on your own initiative and remain self-motivated when working from home. To be successful in this role, it would be great if you have: Experience in a training coordination or scheduling role. Experience using the ScheduleIT system. We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment. About Us Phoenix, part of the Wilmington Plc, offers a range of health & safety training and services both in-person and virtually. Established in 2005, we have recently become part of Wilmington plc, and pride ourselves on working to improve our range and quality of services so that customers have the best experience possible. Find What You’re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards. Click on “APPLY” today! The Legal Bit! The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. *Please note that this role may remain advertised until an offer of employment has been made. LI-Hybrid