Our client seeks a Client Site Support Engineer to join their team.
Role Profile: You will provide dedicated IT Desktop support directly to users at a key customer's office location. Reporting to the Team Leader, you will ensure the smooth operation of IT systems and infrastructure at this customer site.
Key Responsibilities:
* Providing day to day local and remote desktop support, addressing inbound calls, maintaining the helpdesk system and answering user questions.
* Responding to tickets in a timely manner and respecting SLAs ensuring tickets are logged correctly and contain the relevant information at the appropriate level of detail.
* Addressing hardware, software, and network issues promptly.
* Installing, configuring, and maintaining IT equipment and peripherals.
* Collaborating with the customer's IT team to escalate and resolve complex issues.
* Maintaining documentation and internal knowledge base.
* Monitoring network performance and security, addressing vulnerabilities as needed.
* Delivering exceptional customer service and maintaining positive client relationships.
* Adhering to company and customer IT security policies and procedures to protect data and systems.
* Assist in maintaining compliance with industry standards and regulations.
Key Skills and Experience:
* Recognised IT qualification (Bachelor's Degree / National Diploma in Computing)
* At least 1-2 years of experience in a similar IT support role
* Strong technical knowledge of hardware, software, and networking components
* Proficiency in troubleshooting and problem solving within Windows environments
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Professional industry certifications (Microsoft, Cisco, Juniper) are a plus
* Able to manage and prioritise workload effectively
Technical Knowledge:
* Hardware troubleshooting and repairs
* Operating systems (Windows)
* Experience in Active Directory, Windows Server, Group Policies, DNS and DHCP
* Basic network configuration and troubleshooting
* Software installation and maintenance
* Security best practices
* Experience in cloud environments such as Microsoft Azure, Microsoft 365 and SharePoint
* Familiarity with ticketing systems for efficient incident management
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