Working arrangements: 4 days office-based/ 1 day from home
About the Role
We are seeking an experienced and motivated Student Services Manager to join our Operations team. This is a key leadership role overseeing the effective management and letting of student accommodation.
You will take ownership of maximising occupancy, managing tenancy processes, and ensuring an exceptional student experience, while leading a dedicated Student Services team. This role requires strong operational management, previous line management experience, excellent communication skills, and the ability to drive continuous improvement across student accommodation services.
Key Responsibilities
Operational Management
* Lead and manage the day-to-day operations of student accommodation lettings.
* Monitor and report on KPIs, including tenancy management, rent collection, arrears, and compliance.
* Develop and implement policies, procedures, and service standards to ensure excellence.
* Support new acquisitions, including system setup, administration, and compliance.
* Act as main contact for StuRents (booking/lettings system), ensuring it meets business needs.
Leadership & Team Development
* Line manage and support the Student Services team to achieve service excellence.
* Set clear objectives and performance targets.
* Deliver training and awareness sessions for site managers and their teams.
* Foster a collaborative and positive working culture.
* Liaise with finance teams on site-specific and operational queries.
* Occasionally visit student accommodation sites to support operational needs.
About You
We're looking for someone with a proven track record in student accommodation, lettings, property management, or student services who thrives in a fast-paced environment.
You will have:
* Experience in managing teams and driving performance.
* Strong leadership, communication, and negotiation skills.
* Excellent organisational and multitasking abilities.
* Proficiency with Excel and confidence using various systems.
* High attention to detail and accuracy.
* Strong interpersonal skills and a positive, proactive attitude.
You are:
* A natural leader who strives for excellence.
* A team player who can also work independently.
* Calm under pressure, enthusiastic, and self-driven.
Why Join Us?
This is a fantastic opportunity to take on a management role within a growing organisation, where you'll have the chance to shape student services and contribute to our success.
How to Apply:
If this sounds like the right role for you, please submit your CV to
Job Type: Full-time
Pay: Up to £40,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
* Private medical insurance
Work Location: In person