Newly Qualified Counsellor Required: Southport, Merseyside MCL Medics
We are currently recruiting for a newly qualified level 4 Counsellor to be our Triage Assessor at MCL Medics; an established, experienced, and trusted Employee Assistance Programme (EAP) provider.
Contract: Permanent, 5 days a week
Location: Southport
Main Objectives
The EAP Team is currently seeking a full-time qualified counsellor to work at our head office in Southport. As an EAP Triage Assessor, you will assess clients by phone, book client appointments, send and receive correspondence, and ensure all our data systems are fully updated.
Key Responsibilities
Speak to clients daily, assess them, arrange appointments, and support the internal EAP team.
Maintain a calm and empathetic manner as the first point of contact for clients.
Utilize excellent keyboard skills to make accurate notes.
Experience in dealing with incoming calls will be an advantage.
Essential Qualifications
Must have completed and passed a minimum of level 4 in Counselling.
Must have over 100 counselling hours.
Experience
EAP experience would be an advantage.
Mental Health experience.
Team player with a commitment to client confidentiality.
Excellent telephone manner.
Strong administration and computer skills, particularly in handling and processing client data.
Experience in a client administration or service delivery signposting role.
Strong empathy and listening skills.
What We Offer
We offer a competitive salary, 25 days holiday (plus bank holidays), company salary sacrifice pension, enhanced sick pay, access to Reward Gateway, Employee Assistance Programme, Life Assurance, professional registration fees paid, and a professional but friendly working environment.
We are committed to supporting our team to ensure they have the right skills to perform their role and further professional development. MCL Medics is a growing company with a variety of opportunities for career progression.
MCL Medics confirms its commitment to equality of opportunity in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability, or sexual orientation.
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