Job Description
Location: UK (Hybrid – minimum of 1 day in Swindon office per week)
Department: Trade Sales
Reports to: Head of Trade
Job Type: Full-time, Permanent
About the Role
We are seeking a commercially driven Key Account Manager to lead and grow our trade channel, focusing on managing and developing relationships with around 25-30 of our highest growth, key trade partners. You will be responsible for driving revenue growth across a diverse group of retailers trading across different trading models, increasing brand presence, and delivering exceptional customer experience.
Key Responsibilities
\tAccount Management & Growth
* Manage a portfolio of key trade accounts, ensuring strong, long-term partnerships
* Identify and secure new business opportunities within the trade channel
* Deliver against sales targets, revenue growth, and margin objectives
* Build tailored account plans for each
* Proactively target and convert new, key customers
\tCommercial Planning
* Negotiate pricing, terms, and contracts with trade customers
* Analyse sales performance, forecasting, and pipeline opportunities
* Work closely with merchandising and supply chain teams to ensure product availability
* Provide customer insights to inform product development and range planning
\tCustomer Service
* Act as the main point of contact for trade customers, delivering a premium, consultative service
* Resolve issues efficiently and professionally
* Manage overdue balances, working closely with customers to resolve issues and secure timely payment
* Complete product information files in a timely manner, ensuring launch of new collections are on time
Key Skills & Experience
* Proven experience in Key Account Management (preferably within homeware, interiors, or lifestyle brands) with a minimum of 2 years’ experience managing John Lewis or Next
* Strong Excel skills, with ability to fill in PIFs quickly and efficiently
* Excellent negotiation and relationship management skills
* Commercially astute with strong analytical capability
* Self-motivated, target-driven, and results-oriented
* Strong communication and presentation skills
* Full UK driving licence required
What We Offer
* Competitive salary + company performance-related bonus
* Car allowance
* Staff discount
* Pension scheme