Support Team Lead Agent
Primary responsibility is to support and assist the Team Manager in taking on increased responsibilities, guiding and supporting the team, and helping the Team Leader deliver high-quality support.
Responsibilities include:
1. Supporting a Team Leader to inspire
2. Motivate and develop the team to deliver the highest levels of service
3. Cover for your Team Leader in their absence
4. Running shifts
5. Coaching and supporting Agents
6. Assisting with training
7. Coaching and mentoring
8. Performance management
9. Process involvement
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