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Role Overview
As the centre manager for Mindplace, you will be accountable for leading and owning all Mindplace Centre activities to ensure performance is optimised and clinical governance processes are adhered to. You’ll drive and improve operational performance across all service lines and ensure the Centre consistently delivers the highest standards of customer service and satisfaction.
Job Responsibilities
* Support the Regional Operations Manager with opening of new Mindplace centres across the region.
* Lead and manage commercial and business needs of the Centre, overseeing client contacts and business relationships.
* Drive operational efficiency through effective utilisation and efficient scheduling of resources, striving for profitable growth and innovation.
* Use insights from the Net Promoter System to continually drive improvements to the customer experience.
* Own the local marketing plan alongside HSBC, raising the Centre’s profile and converting leads into new business.
* Act as the operational lead for key corporate clients and support the Regional Onsites Manager with new business opportunities and service line developments.
* Analyse failure demand, customer satisfaction results, complaints and immediate feedback to identify root causes and implement remedial actions.
* Maintain a robust control environment ensuring all clinical staff adhere to professional and regulatory requirements (e.g., CQC, HCPC, BABCP).
Key Skills and Qualifications
* Healthcare management experience; mental health experience desirable.
* Excellent interpersonal skills and ability to communicate with employees, colleagues, customers and corporate clients.
* Experience leading teams and people management in a regulated environment.
* Experience in the mental health, healthcare and/or wellbeing industry.
* Track record of driving business performance and delivering results.
* Strong problem solving and project management skills.
* IT proficiency, including Microsoft office systems.
Benefits
* Equivalent to 25 days holiday per year, increasing with length of service, with option to buy or sell.
* Bupa health insurance as a benefit in kind.
* Enhanced pension and life insurance.
* Optional dental insurance scheme at a discounted rate.
* Access to our Digital GP platform.
* Access to family mental health line.
* Financial wellbeing channels.
Why Bupa?
We’re a health insurer and provider dedicated to helping people live longer, healthier, happier lives. We champion diversity, encourage applications from people with diverse backgrounds, and are a Level 2 Disability Confident Employer.
Job Details
Full time – 40 hours a week. Permanent. Location: Mindplace Chertsey, Chertsey, KT16 8LA.
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