It couldn't be a better time to join the team at the St Michael's Hotel and Spa!
We are currently recruiting for a Head Therapist to lead our award-winning, friendly Spa therapists' team. Our Spa forms a significant sector of our business attracting both hotel guests and core following of local users. We are looking for a passionate and experienced Head Therapist to lead our spa treatment team and deliver exceptional guest experiences. This is a hands-on leadership role responsible for maintaining treatment standards, supporting therapist development, driving retail performance, and ensuring the smooth day-to-day operation of the spa.
The ideal candidate will be confident in leading a team, highly organised, commercially aware, and committed to creating a luxury spa environment for both guests and colleagues.
Recently winning Best Spa in the South West in the Good Spa Guide awards, and holding a 5 Bubble Luxury rating the opportunity to help grow and develop the Spa is here.
Responsibilities
* Lead and support the therapist team on a daily basis
* Deliver high-quality treatments to an exceptional standard
* Ensure treatment protocols and spa standards are consistently followed
* Support training, coaching, and development of therapists
* Monitor treatment room presentation, cleanliness, and stock levels
* Drive retail sales and treatment upgrades
* Handle guest feedback professionally and efficiently
* Assist with rota management and operational organisation
* Maintain health & safety, hygiene, and compliance standards
* Support the Spa Manager with overall spa performance and operations
Requirements
* NVQ Level 3 Beauty Therapy qualification (or equivalent)
* Previous spa experience essential
* Senior therapist or supervisory experience preferred
* Strong massage and facial treatment experience
* Excellent communication and leadership skills
* Professional, reliable, and guest-focused
* Passion for wellness, hospitality, and luxury service
* Flexible to work weekends, evenings, and busy periods when required
What We Offer
* Competitive salary of £31,200
* Commission and retail incentives
* Staff discounts and spa benefits
* Ongoing training and development
* Supportive team environment
Schedule
* Full-time
* Weekend availability required
* Day shifts including bank holidays are required
Experience
* Spa Therapist: 2-3 years (preferred)* Leadership or Senior Therapist experience: 1 -2 year (preferred)
Licence/Certification
* NVQ Level 3 Beauty Therapy (required)
If you think you are the right person for this role please apply to Jo Smith, Spa Manager with CV and covering letter. Request for full Job Description can be emailed to josmith@stmichaelsresort.com.
Pay: £31,200.00 per year
Application question(s):* Level 3 Beauty Therapy or Equivalent
Experience:* senior therapy: 1 year (required)* Spa : 2 years (required)
Work Location: In person