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Guest Services Assistant (Nights), Warwick
Location: Warwick, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 046ba90bfac3
Job Views: 13
Posted: 17.06.2025
Expiry Date: 01.08.2025
Job Description:
This role is all about delivering an outstanding service to guests during the night, ensuring safety, hospitality, and a memorable experience. You will support the hotel in achieving its performance metrics and objectives, working with an incredible Guest Services team.
What you’ll be doing as a Guest Service Assistant:
* Ensuring all guests experience outstanding service during out-of-hours
* Providing a safe visit, exceeding expectations around cleanliness
* Engaging with late check-in guests, assessing their needs, and adapting your approach
* Looking for opportunities to up-sell and enhance guest experiences
* Demonstrating sales skills in bedroom, M&E, and F&B offerings, including recommending upgrades and dining options
* Responding to guest complaints and turning negative feedback into positive experiences
* Processing reservations accurately via phone or walk-in
What’ll make you a great fit:
* You’ll need to be a night owl due to working hours
* Experience doesn’t matter as long as you have excellent customer service skills and confidence in anticipating guest needs
* You enjoy using technology to make work easier and improve guest experience
* You have great interpersonal and communication skills
* You are attentive to details and guests’ needs
* You are flexible, results-focused, and able to work under pressure
* You are self-motivated and confident
* You are hardworking and fun!
* If you enjoy travelling, we offer preferential rates for weekends away and discounts through our International IHG program
* Additional benefits include retail, restaurant, and event discounts, hotel discount codes for friends and family, free Leisure Club membership, and opportunities for career progression both in the UK and internationally
* We celebrate with events like KewFest, Employee Appreciation Week, and Awards evening
* We also provide mental health support through our 24/7 Employee Assistance Line
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