This job provides opportunity to work within the EMEAEMEA region within collections. Our client is looking for an experienced credit controller that speaks fluent Dutch.
Client Details
* Unique service provider within the renewable energy space
* Large EMEA function based in the Bracknell offices
* Market leaders in a fast growing market
* Modern offices and facilities
Description
1. Customer Interaction: Contact customers through various channels, including phone, email, and written correspondence, to discuss outstanding debts, negotiate repayment terms, and establish payment plans.
2. Account Management: Monitor and manage a portfolio of delinquent accounts, tracking and documenting all communications, agreements, and payment activities.
3. Communicate with internal stakeholders, such as sales and customer service teams, to resolve customer issues and ensure timely payment. Negotiation: Negotiate with customers to reach mutually acceptable solutions, which may involve offering settlements, discounts, or extended payment terms
4. Documentation: Maintain detailed and accurate records of all collection's activities, ensuring compliance with legal and regulatory requirements. Customer Service: Provide excellent customer service while dealing with customers, answering their questions, and addressing concerns professionally and courteously
5. Escalation: Provi...