Job Advert
Job description
Citrus FM are striving to become one of the best cleaning companies on the south coast. We are investing in our people and are looking for staff that want to make a difference, deliver cleaning to high standards and take pride in what they do. Being part of the wider team is important to us and we want to make you feel valued whilst at work.
The Job
Monday - Friday / 14:00pm to 22:00pm
Duties to include, but are not limited to:
* Responsible for the management and attendance of cleaners shifts AM / PM, checking staff have checked in on site using clocking in and out device
* Assist in planning rota's, scheduling, covering sickness and holiday
* Recruitment of staff via phone, email and zoom
* Send new staff onboarding docs
* Assist in management of mobile cleaners, carpet cleaning team and waste teams
* To monitor standards in all aspects of cleaning delivery and put in place necessary corrective plans to demonstrate compliance and rectification.
* Ensure all necessary processes and procedures are in place and adhered to.
* To organise and maintain the absence record on-site including sickness and holidays etc.
* Ensure the delivery of cleaning meets agreed standards/Site specifications through the completion of cleaning assignment instructions
* Ensure all emails and tickets are responded to quickly and efficiently as well as archived for any customer-led audits.
* Support operations in being able to Recruit, induct, train and motivate staff to achieve required standards of performance..
* Responsible for assisting operations director in managing conduct and poor performance and conducting annual appraisals to all of the team.
* Manage the client relationship and ensure a high level of service performance via inbound calls, outbound calls and email
* Maintain regular customer contact
* Ensure continuous customer satisfaction
* Maintain regular contact with Area Supervisors and site teams to ensure awareness of site specific requirements
* Provide feedback on performance and to take responsibility for managing issues that may arise
* Be able to be proactive in sorting getting keys to staff, dropping of equipment in emergencies or even supporting frontline staff be being responsive
*The ideal candidate will have the following experience:*
* A working knowledge of Microsoft Word/ outlook is essential for this role
* Customer service skills and polite, professional telephone manner with great customer service skills
* Ability to work under pressure and being able to react quickly
* Excellence in Time Management & Prioritising Ability to thrive in a fast-paced environment
* Confidence & Resilience
Would suit someone that has worked in Cleaning industry or the hospitality industry and wants an opportunity to scale the ladder in a growing company