Up to £30,000
Contract
BMC Recruitment Group is currently recruiting for a Customer Service Helpdesk Administrator for a 12 months FTC position for their client in Peterlee, Durham.
This role is highly likely to become permanent as the company continues its growth.
This role requires someone who builds relationships easily, has experience in customer support, possesses strong technical aptitude, and considers themselves a critical thinker.
Key Details:
* Full-time, 37 hours per week
* Working hours: Monday to Friday, between 8am and 6pm; weekend rota (Saturday 8am-1pm or Sunday 8am-2pm) with days off during the week
* Benefits include free parking, 4x death in service cover, Private Medical Insurance (BUPA – Individual cover), Medicash Health Cash Plan (individual + up to 4 children), Salary Sacrifice Pension Scheme, and 2 days per year for volunteering activities
Responsibilities:
* Gathering customer support tickets
* Communicating with customers via telephone/Teams for information or troubleshooting
* Making outbound calls to facility managers to ask questions or offer help/training
* Resolving customer service complaints and equipment issues by coordinating with install and service teams for site visits within warranty
* Identifying opportunities for process improvements, making recommendations, and creating action plans
Requirements:
* Technical work-related background
* Clear and professional communication skills over the telephone
* Strong technical aptitude and critical thinking skills
* Familiarity with smartphones using iOS and Android operating systems
Additional perks include daily fresh fruit, free tea/coffee, and biscuits in the office.
If you don’t have your CV ready, you can send yourself a link to this page and upload it later.
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