Operations Manager
The Queen at Chester Hotel, Premier Collection By Best Western
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The Opportunity
We are seeking a highly motivated and experienced hotel operations manager to lead our team and ensure the smooth running of our hotel. The successful candidate will be responsible for overseeing all hotel operations, managing department heads and staff, and delivering an exceptional guest experience.
Responsibilities:
* Overseeing all hotel operations including front desk, housekeeping, food and beverage, and maintenance
* Managing and developing department heads and staff to ensure efficient and effective operations
* Maximizing revenue streams and controlling costs to meet financial goals
* Ensuring compliance with legal requirements and regulations
* Developing and implementing strategies to improve guest experience and satisfaction
* Handling guest complaints and ensuring prompt resolution
* Developing and maintaining relationships with key stakeholders including vendors, suppliers, and community members
* Participating in the development and implementation of hotel policies and procedures
* Developing and implementing crisis management plans and protocols
Benefits
* Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
* Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
* Refer a friend scheme from £500 to £1000 per referral.
* Hospital Plan.
* Online Health Portal.
* Eye Care.
* Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Pension Scheme.
* Free meals on duty.
* Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Who This Role Is For
This role is ideal for someone who:
* Enjoys leading people and operations, not just managing tasks
* Thrives in a role with accountability, autonomy and responsibility
* Has strong commercial awareness alongside genuine care for guest experience
* Is calm and confident under pressure and able to make clear decisions when it matters most
* Takes pride in building capable teams and developing future leaders
* Understands the importance of structure, consistency and standards in a successful hotel operation
* Finds purpose in creating environments where both guests and teams feel safe, valued and well supported
If you’re a confident hotel leader who enjoys balancing people, performance and standards — and wants to make a visible impact on both guest experience and team culture — this role offers challenge, purpose and progression.
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