A fantastic opportunity to join a rapidly expanding Transaction Banking team at a Tier 1 international bank, taking a pivotal leadership role in Customer Support. You'll shape the customer experience strategy, drive operational excellence, and directly influence the bank's growth across EMEA. Client Details Our client is a leading global financial institution with a long-term commitment to growth across the EMEA region. With an award-winning product suite and a strong reputation in corporate banking, the organisation is investing heavily in its Transaction Banking capabilities and expanding its teams in London to support this strategic agenda. This is an exciting moment to join an international platform undergoing significant growth, innovation, and transformation. Description As Vice President of Customer Support within the Transaction Banking division, you will provide strategic leadership to ensure the smooth delivery of high-quality, efficient client support services across EMEA. Your remit will include: Leading and developing the Customer Support team, fostering a culture of excellence and accountabilityOptimising customer service processes to ensure scalability, efficiency, and continuous improvementManaging escalations and resolving critical client issues swiftly and professionallyCollaborating closely with Sales, Product, and IT teams to deliver seamless customer experiencesEnhancing customer satisfaction scores and driving initiatives that elevate service standardsMonitoring KPIs and reporting regularly to senior managementEnsuring all client communications and documentation adhere to internal policies and compliance requirementsSupporting deposit growth, retention, and cross-sell initiatives across the Transaction Banking offeringWorking closely with global counterparts to ensure alignment and best-practice sharingThis role plays a key part in strengthening the bank's Transaction Banking franchise and supporting its ambitious expansion across EMEA. Profile The ideal candidate will bring: 5-10 years' experience in customer support within financial services, ideally transaction bankingStrong leadership experience with a track record of developing high-performing teamsExcellent communication, stakeholder management, and problem-solving capabilitiesDeep understanding of regulatory and compliance requirementsExperience delivering process improvements in a fast-paced, client-centric environmentStrong analytical skills with proficiency in data-driven performance managementA collaborative mindset and the ability to work effectively across business areasFluency in English (additional languages are an advantage) Job Offer Opportunity to join a major team expansion during a high-growth phaseA key leadership role with strategic influence and visibility across the bankHybrid and flexible workingCompetitive compensation and benefits