Lloyd Recruitment Services are pleased to be working with a reputable business in the East Grinstead area who are currently in search of an Administration Coordinator to join their team on a full-time permanent basis.
The position involves being part of a compact Customer Service team, collaborating with third parties and diverse clientele. This role acts as a bridge between clients and the sales teams, responsible for the allocation, supervision, and quality assurance of outbound assessments while ensuring consistency in the company's service standards.
What's in it for you?
Salary of up to £25K (DOE) with yearly salary reviews
25 days holiday (up to 30 with service)
Healthcare and dental subsidies
Pension contribution
Regular training
Gym contribution
Cycle to work scheme
Hybrid working
Responsibilities:
Support senior managers within the team
Oversee and maintain process manuals for third parties, and the administrative team to ensure their relevance, issuing amendments as needed
Manage and update data on the CRM system
Ensure all service levels are met and sustained, taking necessary actions when suppliers fail to meet expected standards
Coordinate with third parties, customers, and the sales team to ensure timely assessment bookings and report distribution
Resolve or escalate customer and client issues when necessary, initiating communication with the sales team and keeping them informed
Develop and regularly produce management information for clients and senior management as required
Ensure correct procedures are followed when issuing assessments to align with the company's required certification and other relevant accreditations
Assist the Line Manager with internal team projects
Undertake any other responsibilities essential for the effective execution of the role
Knowledge/Skills/Qualifications:
Effective communication skills, both written and verbal
Proficiency in numeracy for analysing and presenting statistical data
Familiarity with Microsoft Office suite, particularly Excel for spreadsheet tasks
Strong administrative and time management abilities
Keen attention to detail and a high level of accuracy
Refer a friend and you will receive a retail voucher of your choice up to the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer