Job Description Service Desk Co-ordinator Location: West London (Office-Based) Salary: £35,000 25 Days Holiday About the Role: A dynamic and growing security integration company is seeking a Service Desk Co-Ordinator This office-based role in West London equires a proactive approach to ensure smooth day-to-day service delivery and exceptional client support. The ideal candidate will have strong organizational and communication skills, thrive in a fast-paced environment, and be confident balancing a busy desk. Key Responsibilities: Hands-On Administration: Actively coordinate and schedule the daily activities of 9 service engineers, ensuring efficient resource allocation and on-time service delivery. Client Liaison: Serve as the primary point of contact for client escalations, ensuring swift and effective issue resolution while maintaining strong client relationships. Coordination: Work closely with the engineering team to manage workloads, allocate resources, and monitor progress. Process Optimization: Identify opportunities to improve service desk processes and workflows for enhanced efficiency and performance. Reporting: Prepare detailed reports on service desk and engineering performance, including metrics, trends, and areas for improvement, for management review. Documentation: Maintain comprehensive records of service desk activities, engineering schedules, and client communications. Why Apply? Competitive Salary: £35,000 annually. Work-Life Balance: Enjoy 25 days of annual leave. Professional Growth: Join a rapidly growing company with opportunities for development and career advancement. Collaborative Environment: Work in a supportive team that values excellence, accountability, and teamwork. Office-Based: Conveniently located office in Isleworth. If you are an organized, hands-on professional with a passion for service delivery and team leadership, we’d love to hear from you. Apply today to become a vital part of our growing team!