Facilities Operations Officer - Trowbridge, Wiltshire, United KingdomSalary: £25,185 - £25,989 Hours per week: 37 hours Interview date: Thursday 13 November 2025 Strategic Asset - Managing and Transforming Our Estate An exciting opportunity has arisen within our Strategic Assets and Facilities Management Service as a Facilities Operations Officer. The strategic asset and facilities management service (SAFM) is responsible for the council’s property estate. This includes all aspects of property management including acquisition and sale of land and buildings, capital works, maintenance, compliance and facilities management. As a Facilities Operations Officer you will provide operational support to the Facilities Management team, ensuring all council buildings are maintained and managed to a high and sustainable level to achieve service objectives. You will be responsible for monitoring supplies, operating the postal operation within the hub building including the online business postal accounts and providing first line response, support and resolution for Facilities Management and IT issues and general faults on site and escalating issues where appropriate. We are seeking an individual with a strong understanding of customer service and a positive ‘can do’ attitude. An awareness of Health and Safety legislation alongside experience in a customer facing role would be desirable. The ability to prioritise your own workload and to maintain a positive attitude whilst working in a pressurised environment will play a crucial part in the role.Why us?Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right. Explore more benefits here!We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.Please download and read the role description and person specification carefully before you apply as well as Our Identity.The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.For more details, contact Jen Richardson, Facilities Management Operations Manager, at Jen.Richardson@wiltshire.gov.uk.This role may be subject to certain successful security checks; please see the role description for more information.We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion.Disability Confident EmployerApplication process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!