The Vacancy
We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We have an exciting opportunity for an Repairs Officer to join our team! Contractually based out of our Basingstoke office, this is a 12-month fixed term contract working 37 hours a week, with a minimum of 20% of this to be office based to promote collaboration and team working within the Repairs team and other colleagues across the business.
Want to know what we can offer you?
1. 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
2. A productivity-related bonus scheme to enhance your take-home
3. A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
4. Life assurance paid at x 3 annual salary
5. Private medical insurance
6. Health care cash plan called Medicash
7. Enhanced pay for maternity, paternity, adoption and shared parental leave
8. Access to counselling, legal and financial information
9. Electric car scheme
10. Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Here’s the facts about the role:
As a Repairs Officer, you’ll provide an efficient communication and administration function to the Responsive Repairs service area, raising and booking in jobs, actioning call backs, invoice approval, hire approval, and regular tenant, supplier and colleague liaison.
The Repairs Officer will coordinate the responsive trade staff and maintain live records for their day-to-day activities in all geographical areas. You’ll submit data for Property Maintenance Managers, to include quantities of completed works on a monthly basis. A good eye for detail is required, so you can accurately maintain records both manually and electronically, using a range of software and platforms.
You’ll acknowledge any customer complaints within defined timeframes when requested, before escalating the complaint following our customer complaints procedure, ensuring call backs for the Building Maintenance team are within designated timescales. And reporting any trends that appear which may cause a risk to the service delivered by the Building Maintenance Team.
This is a varied, fast-paced role which means you’ll have to prioritise your workload, manage your time well and enjoy working in a busy environment. You'll have previous administrative experience, and strong IT skills, competent in the main MS Office apps, and be able to learn how to use new systems quickly. You’ll be a great team player, but will also work well using your initiative with minimal supervision when needed.
Interviews are due to take place Monday 2 February at our Basingstoke office (subject to change).