At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‑standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
What you will do:
* Set, drive and deliver the strategy for the Bank’s portfolio of Personal and Business Banking Accounts and Savings Accounts.
* Own the short and long‑term commercial planning and performance for your portfolio of products, making clear recommendations for changes to optimise customer and commercial outcomes, working collaboratively with the Head of Delivery & Controls, Head of Forecasting and Optimisation, and Head of Cards, Payments and Fees.
* Use data and insight to manage your portfolio of products through the full product lifecycle – from new product development to in‑life optimisation to product closure – delivering products that provide positive customer outcomes and drive commercial growth.
* Work collaboratively with Value Streams/Product Owners to ensure all technical changes are prioritised in‑line with the Bank’s methodology and aligned to the Bank’s strategy.
* Own the risk, controls, conduct and customer outcomes for your portfolio of products working collaboratively with the Head of Delivery & Controls and first and second line risk teams.
* Ensure that key processes within the team are clearly documented in‑line with the Bank’s standards.
* Drive a positive risk culture in the team, ensuring decisions are taken that understand and appropriately mitigate the risks associated with the decision and ultimately drive good customer outcomes.
* Drive a culture of collaboration across the Banking product team and the wider stakeholder ecosystem to ensure the best outcomes for colleagues and customers through a robust engagement and challenge process.
* Lead and coach a team of Senior Product Managers and Product Managers, keeping your ‘finger on the pulse’ of trends and opportunities via customer research and market analysis.
And… we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank, and have the ability to call out any concerns.
What you will need:
* Strong commercial understanding and management skills. Able to create compelling business cases.
* Confidence at decision making and problem solving, ensuring you take account of different perspectives while assessing and controlling risk.
* Experience coaching and mentoring colleagues in product management practices, leading from the front by example.
* Line management experience.
* Ability to work with 3rd‑party analytical tools (e.g., PowerBI) and Excel to provide insight.
* A deep understanding of Personal and Business Current Accounts and Savings markets and customer needs.
* Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
Our promise to you…
* We will make sure that you are well‑rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts.
* We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40 % of our recruitment comes from internal promotions).
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