Availability Window
Sun 18:00-23:00, Mon 18:00-23:00, Tue 18:00-23:00, Thu 18:00-23:00, Sat 18:00-23:00.
Pay and Hours
Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location. We offer a minimum of 16 guaranteed hours each week, but opportunities for 12 hours are also available.
Job Overview
Customers are at the heart of everything we do. As the face of Tesco on the road, we deliver all the way from Lands End to John OGroats. Our Customer Delivery Drivers meet and talk to different customers in their homes every day. This role is more than just driving: it’s about helping others and delivering great service with a smile.
Responsibilities
* I ensure the van and trays I use are clean and kept tidy/organised.
* Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
* Ensuring trays are washed as part of the Tray wash process.
* Loading the van as required, checking the van for roadworthiness.
* Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
* Taking care of products/deliveries as if they were my own.
* Explaining to the customer that they will not be charged any more for their substitutions.
* Delivering during the customers time slot.
* Calling the customer before arriving at their property if early.
* Calling the store/centre if running 30 or more minutes late.
* Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
* Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
* Acting quickly to respond to the changing needs of our customers and embracing change within my store.
* Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
* Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
* A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
Qualifications
A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
Employer Information
We are an equal opportunity employer. We welcome diverse applicants and aim to support flexible working. Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move.
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