Risk Specialist, Inventory Evaluations- SPIV Inventory Trust
Amazon's Inventory Trust team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. The team works to ensure that illegal inventory within our network is identified and destroyed rather than being returned to the stream of commerce, and to deny our fulfillment network as a means for bad actors to scale their abuse. If we successfully achieve our vision, then Bad Actors will stop committing misconduct on Amazon.
We are looking for an experienced Risk Specialist to own complex investigations, high judgement decisions and escalations associated with our programs. In this role you will work on investigations, manage escalations and communication with external teams to ensure that the Inventory Evaluation team (formerly IDAP) is accurately communicating its decisions to these key stakeholders, and that we are capturing and incorporating feedback related to Seller experience.
In addition to making the right inventory decisions, the candidate will need to be able to use basic SQL knowledge and use data as evidence to convince/influence key stakeholders.
Key job responsibilities
1. Performs investigation based on high judgement to identify bad actors with unsuitable inventory in Fulfillment Centre.
2. Risk mitigation by continuously giving process improvement, enforcement review, risk mining, queueing improvement etc. ideas.
3. Creates, updates learning modules and support the program in driving improvements to ensure the best customer experience.
4. Identifies & manages small to mid-scale process improvement opportunities at process or team level.
5. Communicates to business leaders on pre-defined guidelines with data and resolves issues with reduced guidance.
6. Work in sync with Program Managers, Risk Managers/Business Analyst and create mechanisms, strategies to achieve the program goals.
7. Tracks and reports progress on key goals specific to the program.
8. Adheres to set targets on productivity and quality.
9. Manages escalations on routine and predefined tasks with minimal supervision.
10. Learns new tools / SOPs / processes with minimal supervision.
11. Effective write up skills and stakeholder management.
BASIC QUALIFICATIONS
1. Bachelor's degree
2. Fluent in Japanese language
3. Demonstrate excellent communication skills (written and verbal), preferably in both English and Japanese.
4. 18 months of CTPS investigations experience as L4 Sr. Investigator, or 12 months experience in bad actor investigations/POE/CDT/Risk mining as L4 Sr. Investigator. (this is a requirement for internal candidates)
5. 6months of experience working with SQL and Advanced Excel.
PREFERRED QUALIFICATIONS
1. Document vetting experience related to supply chain verification is preferred.
2. Proven ability to work with upstream teams to fix process gaps is preferred.
3. Ability to support business owners in creating detailed investigation summary related to escalations is preferred.
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