Are you a skilled communicator with a passion for delivering exceptional customer service? This temporary role as a Customer Helpdesk Coordinator in the energy & natural resources industry offers an exciting opportunity to support customers efficiently and effectively. Client Details The company is a medium-sized organisation operating within the energy & natural resources sector. They are committed to providing top-tier services and ensuring customer satisfaction through their dedicated customer service team. Description Manage and coordinate service schedules efficiently to meet customer requirements. Communicate with customers to confirm service appointments and address any scheduling queries. Scheduling engineers workload. Collaborate with internal teams to ensure smooth scheduling and resource allocation. Track and update scheduling information in the system accurately and in a timely manner. Resolve scheduling conflicts and escalate issues when necessary. Provide outstanding customer service while handling enquiries professionally. Maintain clear and effective communication with field teams to ensure service delivery. Contribute to process improvements and suggest ways to enhance scheduling efficiency.Profile A successful Temporary Customer Helpdesk Coordinator should have: Previous experience in a customer service or helpdesk role. Strong communication skills, both written and verbal. Proficiency in using computer ...