Salary: £18,000 - 21,600 per year Requirements: Strong 1st/2nd line support experience Working knowledge of Microsoft and Mac operating systems Experience with Active Directory Supporting Office 365 environments Experience with Windows 10 and Windows 11 Experience working within a Service Desk environment managing and escalating calls Ability to create and maintain technical documentation Strong organisational skills and attention to detail Excellent written and verbal communication Ability to troubleshoot logically and methodically Ability to work effectively within a team environment Experience providing 1st / 2nd line support in Windows environments Desirable: MacOS support Desirable: Windows Server 2016 / 2019 / 2022 Desirable: Microsoft Hyper-V Desirable: Hybrid Azure AD / Entra ID environments Desirable: Backup technologies Desirable: PowerShell scripting Desirable: Experience working in a regulated or ISO-compliant environment Responsibilities: Take ownership of IT incidents and service requests, managing them through to resolution or escalation where required. Escalate complex issues to third-party providers or the Infrastructure Manager when necessary. Develop strong working relationships with remote sites and end users to improve overall IT support experience. Work closely with operational teams to ensure IT assets are used efficiently and effectively. Maintain and update the IT asset register in line with ISO 27001 compliance requirements. Perform routine support tasks including password resets, file restoration, new user account creation, and managing security group access. Assist with new starter laptop builds, onboarding, and IT induction training. Maintain and update onboarding documentation and build checklists. Ensure software installations and devices are patched regularly using standard tools. Support the local area network across sites, escalating network issues where required. Maintain knowledge base documentation and FAQs for IT support processes. Provide guidance and orientation to users on operating computer equipment and systems. Manage local IT hardware stock and peripherals. Support delivery of IT project work within agreed deadlines. Assist with maintenance, patching, and proactive monitoring of IT services and infrastructure. Support the change management process, raising change requests where required. Assist with maintaining ISO 27001 and ISO 9001 compliance activities. Produce reports on service desk performance, IT asset status, and backup status and performance. Technologies: Active Directory Azure Hardware Hyper-V Support macOS Network Office 365 PowerShell Security Windows Cloud DevOps More: We are a leading organization seeking an experienced IT Technician to join our Desktop Support team on a temporary basis. This urgent requirement is suitable for an IT professional who enjoys troubleshooting, supporting users, and thriving in a fast-paced technical environment. We offer a dynamic IT team atmosphere with immediate opportunities for those available right away. last updated 10 week of 2026