Job Description
Client Operations Manager
Salary £68,000 - £74,000, dependent on experience + bonus scheme
Pension & Private Medical
Hours: 08.00 - 16.30 (Monday to Friday)
Location: Hertford
A prestigious client is seeking a dynamic Client Operations Manager to join their team. This is your chance to step into a pivotal role where your expertise will be highly valued and your professional growth supported.
As a Client Operations Manager, you will be at the heart of the company's operations, ensuring seamless client interactions and optimising operational efficiency. This role offers the chance to work with an organisation that prioritises quality and service. You will have the opportunity to lead a dedicated team, drive strategic initiatives, and make a tangible impact on the business to drive operational excellence.
Key responsibilities include managing client relationships, overseeing daily operations, and implementing process improvements. You will be responsible for collaborating with cross functional teams to streamline workflows, reduce bottlenecks and improve turnaround times.
Responsibilities: Client Operations Manager
* Implement best practices and lead continuous improvement initiatives in a fast past industry.
* Optimise processes to ensure smooth and enjoyable client experience, tailored to exceed expectations.
* Drive continuous improvements initiatives across clients service and related departments.
* Foster collaboration between departments to ensure a cohesive workflow.
* Act as a primary point of contact for key clients, ensuring high levels of service and satisfaction.
* Maintain and strengthen relationships with key accounts.
* Handle complex queries and complaints, provide timely resolutions, and maintain client satisfaction.
* Review pricing structures to deliver sustainable profitable work.
* Oversea the design teams delivery of high-quality products and within deadlines.
* Work closely with production and sales teams to align service delivery with operational capacity.
* Contribute to annual budgeting, revenue forecasting, and pricing strategies.
To excel in this position, candidates should possess:
* Strong leadership and people management skills
* Ability to manage and prioritise multiple tasks and teams in a busy environment.
* Proven experience in a client service or operations management role.
* Client focused with a commitment to excellence.
* High attention to detail and accuracy.
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