Parts Coordinator Job in Ferndown Salary: £30,000 PA Location: Ferndown, fully office based Working Hours: Monday - Friday, 8:30am - 5:00pm Contract Type: Permanent, Full-time Start Date: ASAP Dovetail Recruitment are pleased to be working with a highly respected client in the Ferndown area who are now recruiting for a Parts Coordinator to join their well -established team. As part of the team, you’ll be ensuring the smooth running of all Parts activities. Working with both customers and field-based engineers in parts identification for a range of products. Placing orders with suppliers and arranging deliveries. Duties and Responsibilities: Collaborate with field-based engineers and customers to identify and source required parts. Proactively assist engineers in forward planning of parts requirements and coordinate timely deliveries. Handle inbound calls and customer enquiries courteously and promptly. Liaise with suppliers to obtain competitive pricing, place purchase orders, and manage procurement administration. Take a proactive approach to parts purchasing, identify pricing opportunities. Ensure customers are informed immediately of any changes to pre-agreed parts or delivery arrangements. Prepare accurate repair estimates for customers and provide timely updates on ongoing jobs. Assist with job sheet processing where parts information needs to be checked. Actively identify and resolve issues related to parts, delivery, or communication Provide support to ensure that parts stores records are accurate and help with general stock control. Pack parts and organize dispatch to customers, ensuring correct paperwork and courier arrangements. Deal with goods-in as required on a rota basis Support with warranty claims - as required. Working within our ISO9001, 14001 & 45001 procedures Minimum Skills & Experience Required: Experience working within the automotive industry Knowledge of parts sourcing and warranty administration Excellent telephone manner, polite and friendly at all times Excellent communicator Attention to detail Confident with Microsoft Excel Company Benefits: Contributory pension scheme 23 days holiday plus Bank Holidays - rising by one day a year to a maximum of 30 days after 8 years’ service. Career review via appraisal system, including any training required. Discretionary Sick Pay. Free life assurance Free Personal Accident Insurance Company paid Health Plan for employees and their children up to the age of 18 years. Partner option available too. Cycle to Work Scheme. Free car parking.