Job Summary
The Lift & Escalator Administrator provides comprehensive administrative and operational support to the Lift & Escalator Department, ensuring the lift and escalator portfolio is fully maintained, compliant, and operating to the highest possible standards across the estate.
The role requires effective coordination, accurate reporting, and professional communication with internal teams, contractors, and stakeholders.
Main Responsibilities
* Manage and respond to daily calls and emails relating to lift and escalator works across the estate, supporting the L&E team through clear, timely, and professional communication. Provide regular updates and briefings on all situations as required.
* Upload, process, and monitor contractor documentation, including maintenance reports, call‑out reports, and insurance documentation such as LOLER reports, ensuring records are accurate and up to date.
* Support the department with monthly financial activities, including raising purchase orders, monitoring invoice submissions, and assisting with the production of monthly, quarterly, and year‑end financial reports.
* Log and track all emergency lift and escalator call‑outs with appointed contractors, providing ongoing support to the L&E Services Manager to ensure equipment remains fully operational at all times.
* Maintain the emergency call‑out tracker with daily updates and issue a report of any isolated lifts to relevant stakeholders before close of business each day.
* Work closely with the L&E team to update the Work in Progress (WIP) schedule on a weekly basis, ensuring progress is accurately aligned, tracked, and reported within the department.
* Collate lift usage and performance data provided by L&E contractors, compiling information for monthly and year‑to‑date service performance dashboards and presentations.
* Carry out general administrative duties, including the preparation of reports and presentations, and the management of departmental and shared building folders (SharePoint). Liaise closely with L&E service providers and Canary Wharf Management building teams to support the efficient and effective operation of the department.
* Produce monthly and quarterly stakeholder reports and presentations using Power BI data, supporting departmental and management meetings.
* Demonstrate willingness to develop alongside departmental needs. Following induction, undertake ongoing personal development to expand knowledge, particularly in relation to Health & Safety requirements and industry best practice within the Lift & Escalator sector.
Personnel Specification
Essential
* Strong administrative and organisational skills
* Proficient in Microsoft Word, Excel, Outlook, and Windows‑based systems
* Good standard of written communication skills in English
* Ability to communicate effectively at all levels
* Ability to work under pressure and meet deadlines
* Flexible and adaptable approach to work
* Strong customer service awareness and understanding of its importance within Canary Wharf
Desirable
* Experience working within Property Management or a similar environment
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
We are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e‑learning training, mentoring, cross‑department experience and on‑the‑job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
Salary
£35,000 – £40,000
Closing Date
15th June 2026
Workplace
4 days in the office / 1 day WFH
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