A leading global insurance business has an exciting opportunity for an IT Support Speciaist to join a growing dynamic IT Team. Job Responsibilities: * Log all IT issues and allocate priority and aspects of support in order to action resolution within agreed timeframes. * Provide desk side (in-person) and remote support to analyse, troubleshoot and resolve user issues in order of priority, working towards resolution or, when required, re-assignment to the appropriate IT team. * Provide white glove treatment to all staff including VIPs. * Proactively solve issues and problems for hardware and software requirements. * Build all new laptops using Autopilot to the company's standards ensure equipment is ready and functional for use in a timely manner and as required. * Carry out daily office checks to ensure all systems are working in the office including meeting rooms with Logitech Tap systems. * Manage the administration of Active Directory ensuring it is accurate and up to date. * Working with HR with regards to onboarding and offboarding * Keep all users updated on any immediate network matters/issues. * Install and configure hardware and software for new joiners, internal moves or for ad-hoc system requests in line with the associated incident request. * Monitor the status of all logged IT issues ensuring that they are actioned within the agreed SLAs and thereafter reporting issues to lin...