Responsibilities
* Coordinate calls to service lines via PDA and/or phone.
* Log jobs on Concept.
* Run daily job reports and other ad hoc reports.
* Manage coordination and planning of planned preventative maintenance.
* Chase contractors for ppm reports, review ppm reports for remedials and obtain remedial quotes.
* Assign monthly ppm to maintenance, send weekly reports and complete on Concept attaching all certificates.
* Update the compliance tracker and issue updated compliance contract to Contract Manager and Quantity Surveyor.
* Obtain quotes for changes and chase change requests.
* Submit ATWs and RMs.
* Arrange works with onsite SPTs.
* Submit and review AD forms.
* Place all jobs into the shared helpdesk calendar.
* Update jobs in Concept (update log notes, attach files, change status).
* Run reports on Concept to search for jobs and review what can be completed.
* Chase service lines and contractors for updates on jobs and report back to the requestor.
* Chase engineers for updates.
* Raise POs for suppliers for materials or subcontracted works, chase contractors for ETA, and approve invoices.
* Obtain quotes from contractors.
* Complete monthly helpdesk report submission, sharing the number of escalations, roof leaks and other ad‑hoc data.
* Join team meetings.
* Keep track of quotes and materials on a tracker.
* Support with life cycle management and coordinator lifecycle jobs.
* Contact suppliers for material quotes.
* Take calls via Micollab.
* Issue escalations via email to the Authority and SPV.
Requirements
Mitie requires an enhanced DBS check and satisfactory references.
If you are working in regulated activity, you are subject to the following:
* It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with vulnerable adults or children.
* This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie may ask applicants to declare all convictions and cautions to assess suitability to work with children or vulnerable adults.
Equal Opportunity / Accessibility
Mitie is committed to ensuring the recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please let us know.
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