Job Title: Case Manager (Mortgage Services) Brand: Haysto The UKs No.1 Specialist Mortgage Broker. Rewards: Basic Salary £25K plus bonus, OTE £28600K. Location: Office Based Full Time in Norwich. Hours: Working - Mon to Thurs 9AM-6PM, and Fridays 9AM-5PM Start Date: April/May 2026 with Interviews happening now. Why Haysto: UKs No.1 specialist mortgage broker. Winner of the 2025 Treating Customers Fairly Award. 4.9/5 Trustpilot rating. Market-leading reputation in complex lending. Remote-first, tech-led, and scaling fast. Working at Haysto means being part of a high-performance, high-trust environment where expertise is respected, ideas are welcomed, and momentum matters. Haysto is the UKs leading specialist mortgage broker. Following an exceptional 2025, we are scaling rapidly in 2026 driven by our exclusive partnership with Experian and unprecedented demand for complex mortgage solutions. To support this growth, we are hiring two additional Case Managers to play a critical role in delivering a best-in-class customer journey from application through to mortgage offer. The Opportunity: As a Case Manager, you will take ownership of mortgage applications post-submission, managing cases through to completion. This is a high-impact, detail-driven role where your ability to manage complexity, communicate effectively, and maintain momentum directly influences: Speed to offer Customer satisfaction Adviser productivity Overall business performance You are the engine room of the operation ensuring every case progresses efficiently, accurately, and compliantly. What Youll Be Doing: Managing a pipeline of mortgage applications from submission through to offer Reviewing lender feedback and underwriting cases in line with lender criteria Ensuring all applications and supporting documentation meet compliance standards Liaising with lenders, solicitors, surveyors, accountants and customers to gather and validate information Working closely with Mortgage Advisers and Case Packagers to deliver a seamless customer journey Proactively progressing cases, resolving issues, and preventing delays Acting as a key feedback loop to improve processes, systems and customer experience Maintaining consistent communication with customers throughout the lifecycle of their application What Were Looking For: Strong administrative and case management experience. Excellent verbal and written communication skills Highly organised with exceptional attention to detail Ability to manage multiple cases in a fast-paced environment Comfortable handling high volumes of customer interaction Proactive, accountable and solution-focused mindset Strong systems and computer literacy A team player who thrives in a performance-driven environment Benefits: 36 days holiday (including your birthday) Company pension Share scheme. (Own a piece of Haysto.) Referral programme Regular company events Clear progression pathways Casual dress code. What Its Like to Work at Haysto: At Haysto, our values arent posters on a wall or lines in a handbook. They shape how we think, how we act, and how we win together, everyone here is expected to live these values day-to-day, whether youre advising customers, supporting operations, or building the platform behind the scenes. We Are Customer Obsessed: Customers sit at the centre of every decision we make. We listen hard, act in their best interests, and measure success by real outcomes not vanity metrics. When our customers win, we win. We Own the Outcome: We take responsibility for results, decisions and delivery. No excuses, no finger-pointing. We do what we say well do, follow through, and fix whats broken fast. We Move Fast & Execute: Speed is one of our biggest competitive advantages. We act with urgency, stay hungry, and never settle for good enough. We keep moving when others slow down or stop. We Choose Optimism: We focus on what matters and control what we can. We build together and win together across teams, brands and partners. Trust, collaboration and a positive mindset fuel our growth. Wed love to hear from you, click Apply Now, or contact Darren Robins, Haystos Head of Talent, on 01603-249267.