Job Summary
We are seeking an experienced Quality & Compliance Manager to oversee and manage all aspects of regulatory compliance, governance and quality assurance. The role ensures that all services meet CQC standards and organisational policies, supporting us on our journey to an outstanding rating. This is an advisory role; the Quality & Compliance Manager does not undertake operational care delivery, but holds Registered Managers and teams accountable through audits, reporting and continuous monitoring. This position requires a strategic thinker with excellent communication skills and the ability to implement and manage effective compliance programmes.
Key Responsibilities
* Ensure compliance with CQC regulations, Fundamental standards and relevant legislation.
* Develop and maintain a structured audit schedule across all care domains.
* Monitor audit outcomes, safeguarding, incidents, complaints and action plans, escalating significant risks as needed.
* Act as the organisations GDPR lead, ensuring data protection policies are implemented, regular risk assessments are developed, staff are trained and breaches are appropriately managed and reported.
* Maintain up-to-date knowledge of regulatory changes and advise leadership and teams accordingly.
* Oversee the implementation and use of policy software (e.g. QVS); ensure policies are current, GDPR compliant, accessible and understood by staff.
* Monitor adherence to policies and elevate non‑compliance.
* Produce monthly KPI dashboards, compliance reports and trend analyses.
* Identify patterns, emerging risks and areas for improvement across services.
* Support Registered Managers in developing and monitoring improvement plans.
* Promote a culture of continuous improvement and learning.
* Prepare & collaborate with Registered Managers in readiness for CQC inspections and external audits; ensure evidence, documentation and processes are ready for review.
* Advise management on remedial actions for gaps identified.
* Provide guidance to Registered Managers on compliance matters.
* Escalate critical issues to the Senior Management Team.
* Collaborate with clinical and operational staff, HR and other stakeholders on business‑critical planning, including business continuity, emergency plans and major incident planning.
Essential Qualifications
* Relevant qualification in health/social care, governance or compliance.
* Minimum 2 years experience in quality, governance or compliance in health/social care.
* Strong knowledge of CQC regulations and audit processes.
* Excellent analytical and organisational skills.
* Strong written and verbal communication skills; able to influence senior colleagues.
* Ability to work independently and manage multiple priorities.
* Ability to collaborate with cross‑functional teams and influence stakeholders to ensure compliance goals are met.
* Detail oriented and able to maintain a high level of accuracy in documentation and reporting.
* Proactive approach to problem‑solving, with the ability to anticipate potential compliance risks and take preventive actions.
* Ability to adapt to changes in regulatory environments and proactively update compliance processes.
* Drive a culture of continuous improvement, fostering a commitment to excellence in care delivery.
Desirable Skills
* Demonstrated knowledge in GPDR regulations.
* Experience in leading and contributing to cross‑functional compliance initiatives.
* Experience in producing KPI dashboards and trend reports.
* Experience in residential or multi‑service care settings; Your new company, a health‑related Charity, based in the Guildford area, is seeking a Quality and Compliance Manager ideally with previous experience in a residential or multi‑service care setting or very similar environment. The role is office‑based with the option to work remotely.
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