When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Responsibilities
* Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience
* Work together to make everyone's day better - support your store colleagues to solve problems for customers and members
* Make sure the store is safe and compliant - keep shelves stocked and ensure prices, dates, and temperatures are as they should be
* Help introduce new products and services - make changes feel natural, sharing experiences with colleagues so everyone learns together
* Support your local community - get involved in activities and events
* Build relationships and communicate effectively with customers and colleagues
Qualifications and attributes
* Genuine care for the needs of customers and members
* Great people skills with the ability to build positive relationships
* A positive approach to change and problem solving
* Flexibility to work a range of different shifts
What makes a successful member of our team
* Forging Relationships
* Speaking Up
* Co-operation
* Inspirational Communication
* Supporting Change
About the role and culture
This isn't your standard food retail job, and no two days will be the same. Our stores are a strong part of the local community and we're proud to give back to them. You’ll be helping customers find what they need, keeping the store looking good, and introducing them to our membership scheme. You’ll be building relationships and getting to know who shops with us every day—because that’s what being part of a community is all about. That’s the Co-op difference, and you’ll do it with a smile.
We want to build diverse teams and inclusive environments where colleagues can reach their full potential. If you have a disability, we can make reasonable adjustments to our recruitment process. We’re part of the Disability Confident scheme and will offer an interview to disabled candidates who meet the minimum criteria if they apply through the scheme. When you apply, we’ll ask if you need any adjustments to participate.
Benefits
* 31 days of holiday (including bank holidays, pro rata for part time colleagues)
* Pension with up to 10% employer contributions
* Wagestream - access to your pay as you earn it
* Virtual healthcare services for you and your family
* 24/7 employee assistance service
* Full, paid training and dedicated support for personal development and career progression
* Rotas shared three weeks in advance and accessible on your phone
* Cycle-to-work scheme
* Discounts on Co-op products (30% in-store) and other brand discounts
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