Technical Application Support Analyst
Location:
Gerrards Cross - ideally onsite 5 days a week but will consider 1-2 days remote
Salary:
£32-37K plus excellent benefits package
Our client empowers healthcare professionals to improve
patient care
by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.
Key Requirements
We are looking for a technically skilled and service-oriented individual who thrives in a fast-paced support environment.
The ideal candidate will demonstrate:
* A minimum of
2 years' experience in second-line technical support
* Experience with service desk ticketing tools
(e.g.
Jira
)
* Proven knowledge and practical experience with:
* Application Support
* SQL
* Windows operating systems
* Databases
* Remote Access Tools
* Excellent interpersonal and communication skills
– must be confident and articulate on the phone
* Fluency in English
– both spoken and written
* A
hands-on, proactive approach
to problem-solving and learning
* Ability to
work autonomously
while remaining a team player
* You must be able to drive as they are not close to a station
Role & Responsibilities
As a
Technical Support Analyst
, you will play a key role in ensuring excellent user experiences across a diverse customer base. You will provide high-quality technical support and assist with application deployment, training, and issue resolution.
Responsibilities include:
* Responding to
incoming support calls and tickets
within agreed SLAs
* Diagnosing and resolving
technical issues, or escalating to the development team where required
* Installing and customising software
solutions for new clients
* Maintaining support records
via Jira and closing tickets with accurate documentation
* Delivering user training sessions
(remotely or on-site)
* Performing
quality assurance testing
of bug fixes before customer release
* Working closely with internal teams to ensure a smooth client experience and continuous service improvement
Benefits
* Company Pension Scheme
* On-site Parking
* Healthcare Cover
* Commission Scheme
You will be joining a team of
highly skilled and passionate professionals
who value collaboration, autonomy, and continual learning. If you are technically strong, people-focused, and eager to make an impact in healthcare, we'd love to hear from you.